Asked before every signup

A subscription line: a username, password and portal address that you enter into an IPTV player on your own device. That line gives you the live channels, the guide and the on-demand library for as long as your plan runs.

Yes — a 24-hour line on your own device, one per household, with the full channel list so you can judge stability at your usual viewing time. Ask for it on WhatsApp; no card details are needed.

Because setup differs per device, and a two-minute conversation prevents most support tickets. You get a named person who already knows your setup for renewals and troubleshooting later.

No. If you own a smart TV, streaming stick, phone, tablet or computer made in the last few years, you already have everything you need.

About 15 Mbps per HD stream and 25 Mbps or more for 4K. If several people watch at once, add those numbers together. Wired ethernet is noticeably more stable than Wi-Fi on older TVs.

Message us and we'll move your line to a different server cluster, usually while you're still watching. Priority routing on Duo and Family reroutes automatically at peak times.

Any time, at no cost. Upgrading mid-term is prorated against what you've already paid, and moving your line to a new TV takes one message.

Neither. You prepay for a fixed period and nothing renews unless you ask. We send one reminder in the chat a few days before your line expires.

If your line never works on a supported device and we can't fix it within 48 hours, you get a full refund. That's also why we push the free trial first — nobody should pay for something they haven't seen running.

Support is available in English, Spanish and Arabic. The channel lineup covers 60+ countries, with subtitle and audio-track options on most on-demand titles.